Privacy Policy

This Privacy Policy explains how Avida Estate ("we", "us", "our") collects, uses and protects personal data when you visit avidaestate.com or contact us about a property. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Spanish data protection law.

1. Who we are

Avida Estate is a luxury real estate agency based in Marbella, Costa del Sol, Spain. For any question about this policy or about your personal data, contact us at [email protected].

2. What data we collect

We collect:

• Contact details you provide yourself: name, email address, telephone number, country, and the message or property enquiry you submit through a form on this website.
• Property preferences you share with us, such as budget, location, property type and number of bedrooms.
• Technical and usage data collected automatically when you browse: IP address, browser type and version, device type, pages viewed, referring website and time of visit.
• Cookie data, as described in section 8.

We do not knowingly collect personal data from children, and we do not collect special categories of personal data.

3. How we use your data

We use your data to:

• Respond to your enquiry and send you property information you have asked for.
• Match you with properties that fit your stated criteria and keep you informed about relevant new listings.
• Manage the client relationship, including viewings, follow-up and transaction support.
• Operate, secure and improve the website and measure how it is used.
• Comply with our legal and regulatory obligations, including anti money laundering and tax requirements.

4. Legal basis

We rely on the following legal bases under Article 6 GDPR:

• Consent, when you submit a form or accept non-essential cookies. You may withdraw consent at any time.
• Performance of a contract, or steps prior to entering one, when we assist you with a purchase, sale or rental.
• Legitimate interests, for website security, analytics and for sending property information to existing clients and enquirers.
• Legal obligation, where law requires us to retain or disclose data.

5. Sharing your data

We share personal data only where necessary, with:

• Our own staff and associated agents working on your enquiry.
• Service providers acting on our instructions, including website hosting, email delivery, customer relationship management and analytics providers.
• Property owners, developers or collaborating agencies, where this is needed to arrange a viewing or progress a transaction.
• Lawyers, notaries, banks and public authorities, where required for a transaction or by law.

We do not sell your personal data. Some providers may process data outside the European Economic Area; where that happens we rely on an adequacy decision or on the European Commission's standard contractual clauses.

6. How long we keep your data

We keep enquiry data for as long as needed to handle your enquiry and the client relationship, and for up to three years after our last contact with you. Data connected to a completed transaction is kept for the period required by Spanish accounting, tax and anti money laundering law, normally up to ten years. Technical and analytics data is kept for a shorter period.

7. Your rights

You have the right to request access to your personal data, correction of inaccurate data, erasure, restriction of processing, data portability, and to object to processing based on legitimate interests. You may also withdraw consent and unsubscribe from our property updates at any time, either through the link in our emails or by contacting us.

To exercise any of these rights, write to [email protected]. We respond within one month. If you are not satisfied with our response, you may lodge a complaint with the Spanish data protection authority, Agencia Española de Protección de Datos (aepd.es), or with the supervisory authority in your country of residence.

8. Cookies

We use cookies and similar technologies that are necessary for the website to work, and, with your consent, cookies that help us understand how the site is used and improve it. You can accept or decline non-essential cookies, and you can delete or block cookies in your browser settings at any time. Blocking essential cookies may affect how the site works.

9. Security

We apply appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access, including encrypted connections, access control and regular review of our systems.

10. External links

This website contains links to third party websites, including property portals and partner services. We are not responsible for the content or privacy practices of those websites, and we encourage you to read their own privacy policies.

11. Changes to this policy

We may update this Privacy Policy when our practices or legal obligations change. The current version is always published on this page with the date of the latest update at the top.

12. Contact